Since the beginning of this year, China’s railway passenger traffic has shown a strong recovery and high-quality development momentum. As a core high-speed railway hub in the Guangdong-Hong Kong-Macao Greater Bay Area, Shenzhen North Railway Station had handled a total of 116.618 million arriving and departing passengers by November 30, 2025, surpassing the full-year figure of 116.0517 million in 2024.
Steady Growth in Passenger Flow and Significant Improvement in Transportation Service Efficiency
In 2025, railway authorities implemented a “one-day-one-train diagram” and dynamically optimized train operation plans based on 12306 standby ticket data analysis. Shenzhen North Railway Station accurately analyzed historical passenger flow patterns, holiday characteristics and popular travel directions to implement differentiated transport capacity allocation. During peak periods such as the Spring Festival, May Day and National Day holidays, additional trains were mainly added to destinations like Guangzhou, Changsha, Wuhan, Chengdu-Chongqing and Shanghai-Nanjing-Hangzhou, effectively alleviating passenger flow pressure.
Precise scheduling has yielded remarkable results. From January to November 2025, Shenzhen North Railway Station recorded a total of 116.618 million arriving and departing passengers, an increase of 9.424 million or 8.8% year-on-year. Among them, 59.495 million passengers departed from the station, a 5.7% rise compared with 2024, while 57.122 million arrived, up 12.2% year-on-year.
Single-Day Passenger Flow Records Repeatedly Broken
In terms of passenger departures, the station set a new record of 349,000 passengers on January 26, 2025, breaking the previous high of 327,000 on October 1, 2024; it hit a new high of 351,000 on May 1; and on October 1, the number even reached 397,000, approaching the 400,000 mark and continuously refreshing records. For passenger arrivals, the station broke records for three consecutive days from February 3 to 5, 2025, with 330,000, 332,000 and 343,000 passengers respectively.
Innovative Service Products to Meet Diverse Travel Needs
Shenzhen North Railway Station has actively adapted to passengers’ diversified and high-quality travel demands, and continuously expanded its service product system. For student groups, it launched study tour special trains to Changsha, Longyan and other places, providing one-stop service guarantees. In August this year, a new overnight EMU sleeper train from Shenzhen North to Chongqing East was opened, creating an efficient nighttime transportation channel connecting the Guangdong-Hong Kong-Macao Greater Bay Area and the Chengdu-Chongqing Twin City Economic Circle, and enriching long-distance travel options. From November 11 to December 25, temporary overnight high-speed EMU sleeper trains G4900 and G4899 running between Shenzhen North and Shanghai Hongqiao were added every Tuesday, Wednesday and Thursday, further meeting the high-frequency travel needs between the Guangdong-Hong Kong-Macao Greater Bay Area and the Yangtze River Delta.
At the same time, the station has vigorously promoted new ticket products such as periodical tickets, multi-ride tickets and “Flexible Travel” tickets, covering multiple trunk lines including Guangzhou-Shenzhen, Guangzhou-Shenzhen-Hong Kong, Ganzhou-Shenzhen and Xiamen-Shenzhen, providing greater convenience and discounts for business and commuting passengers with high-frequency and regular travel needs.
Continuous Optimization of Service Quality to Create a Heartwarming Travel Environment
Shenzhen North Railway Station has prioritized improving passengers’ travel experience, and promoted service quality and efficiency through a series of hardware renovations and software upgrades.
In terms of process optimization, it has improved the transfer flow, set up buffer zones to ease peak congestion; moved the ticket gates outside the exit and increased the number of channels, significantly improving the exit efficiency. In terms of space experience, by optimizing commercial locations in the waiting room and adding more than 2,000 seats, the waiting environment has become more spacious and comfortable.
Technological applications have empowered intelligent services. The introduction of terahertz security scanners and intelligent identification systems has improved the accuracy and speed of security checks; the upgrade of air conditioning systems and renovation of toilet facilities have created a better waiting environment. In addition, convenient facilities such as the “Winter Jasmine” Book Station, free charging bars, and technology interactive experience areas, as well as information desks in the East Square, have jointly built a full-chain and humanized service network.
The “Winter Jasmine” Service Team, a national outstanding railway service brand, is a heartwarming symbol here. Adhering to the concept of “treating passengers like family”, the team has served more than 140,000 passengers in total. Team members represented by the post-90s captain Li Yuan have innovated the “three-initiatives” service method, which has been highly praised by passengers. The station has also established a regular service mechanism for special passengers, serving more than 14,000 visually impaired passengers within the year. Meanwhile, it has fully equipped with AED and other first-aid equipment, strengthened emergency drills, and built a solid safety line for travel.
